Refund policy

Thank you for choosing HauteBlends. We strive to provide you with exceptional products, and your satisfaction is our priority. Please review our return and refund policy carefully.

 

1. Returns and Refunds:
Unfortunately, due to the nature of our products, we do not accept returns at this time.
Once the product leaves our facility, we cannot guarantee its authenticity upon return. As a result, returned products must be discarded, and we are unable to absorb this cost at this time.

We appreciate your understanding of our strict NO return refund policy.

2. Unauthorized Returns:
Returns sent without our prior authorization will be discarded, and no credit will be issued.

3. Order Changes / Cancellation Policy:
Please keep in mind that, once an order is placed, we are not obligated to make changes.
Orders are processed quickly to ensure timely delivery. If you need to cancel an order, please contact us within 12 hours of placing the order.
While we will make an attempt to accommodate changes within 12 hours of ordering, it is not guaranteed. Cancellation requests made after this timeframe may not be accommodated.

4. Exceptions:
We are committed to ensuring your satisfaction. Exceptions for replacement or credit will be considered in the following situations:

a. Wrong Product Sent:
If you receive a product different from what you ordered, we will promptly replace it with the correct item.
b. Missing Item:
In the rare event that we mistakenly omit an item from your order (despite our comprehensive system), please notify us immediately. We will address the issue promptly, ensuring you receive the missing product or appropriate compensation.
c. Defective Product:
If you receive a defective product, please contact our customer service team immediately at Care@HauteBlends.com. We will guide you through the necessary steps to either replace the defective item or issue a credit.

5. Inspection and Contact:
We kindly ask you to inspect all products within 48 hours of receiving them. If any issues arise, please contact us within the same timeframe. This will enable us to address any concerns promptly and ensure your satisfaction.
We REQUIRE clear photographic evidence (images and videos) to assess the issue and facilitate a prompt replacement or refund. Upon receipt of the return, we will inspect the product for usage.Contact us at: Care@HauteBlends.com

6. Limited Liability:
While we strive to provide accurate product descriptions, we do not guarantee that our products will meet individual expectations. Our liability is limited to the value of the purchased product.

7. Privacy and Data Security:
Your personal information collected during the return process will be handled in accordance with our privacy policy. We prioritize the security of your data.

Thank you for your understanding, cooperation and for choosing HauteBlends. If you have any questions or concerns, feel free to reach out to our customer service team Care@HauteBlends.com

*Note: This policy is effective as of Ferbuary 14, 2024, and HauteBlends reserves the right to modify or update it at any time.