Shipping policy
Kindly allow 2-3 business days for the processing of your order. Orders made during weekends or holidays will be processed on the subsequent business day.
We provide standard shipping options, with the standard shipping period typically spanning 6-8 business days.
Upon shipment of your order, you will receive a confirmation email containing tracking information. Utilize the provided tracking number to monitor the progress of your shipment.
While we make every effort to meet delivery expectations, unforeseen circumstances may lead to delays. In the event of any significant delays, we will communicate promptly and offer assistance as necessary.
It is the customer's responsibility to ensure the accuracy and deliverability of the shipping address provided during the checkout process. We rely on the information provided, and any errors or inaccuracies may lead to delivery issues.
It is also the customer's responsibility to ensure that the provided address is accessible for successful delivery.
We do not take responsibility for packages delivered to incorrect addresses provided by the customer or any factors related to the customer that lead to an unsuccessful delivery attempt.
If a package is returned due to failed delivery attempts or incorrect address, the customer will be responsible for additional shipping charges to resend the package.
If you need to change the shipping address after placing an order, please contact our customer service team within 12 hours of placing the order. We will make every attempt to accommodate the change, but it is not guaranteed.
- Delivery Confirmation:
Once a package is marked as delivered by the carrier, we consider the order fulfilled. Customers are encouraged to track their packages and be available to receive them on the delivery date.
If the tracking information is marked as delivered by the carrier but you have not received your order, please contact USPS at 1-800-275-8777 in order to investigate this issue. If it is with UPS please call 1-800-742-5877.
- Stolen Packages:
We are not responsible for packages that are stolen or lost after they have been marked as delivered. If you believe your package has been stolen, please contact the local authorities and file a report.
- No Refunds for Stolen Packages:
Unfortunately, we cannot issue refunds for packages that are confirmed as delivered, even if they are subsequently stolen. We recommend taking appropriate measures, such as providing a secure delivery location, to prevent theft.
We encourage Package Protection to be added to your order. Paying for this protects your packages from theft and being lost in delivery.
Extreme weather conditions may impact shipping times. We appreciate your understanding in such situations.
Thank you for you for choosing HauteBlends. If you have any questions or concerns, feel free to reach out to our customer service team Care@HauteBlends.com